You know how suddenly everyone is talking about service standards? Going the extra mile and all that? Why is it with all those extra customer service miles floating around service is getting worse, not better?
We’re not going to insult your intelligence by trotting out tired phrases like everybody else. Instead we’ll tell you about the straight-forward, no-nonsense service you get as a customer of Valassis and the way your account will be managed.
1) Pleasant and Friendly
When you call us, you’ll speak to a pleasant and friendly account handler who eats, sleeps and breathes coupons, promotional innovations and campaign data. Just so you’re prepared, they ask LOTS of questions about your coupon campaign objectives to ensure you get the most appropriate advice on getting the best from your campaign.
2) Campaigns
You’ll be surprised how quickly and easily campaigns can be organised by phone, in some cases the very same day. Alternatively, if your campaign is complex, an account handler will come to see you and chat through everything in detail.
3) Account Handlers
You can be assured that all of our account handlers are extremely experienced at what they do and keen to ensure your campaign is a success. They’re red hot at planning, including budgeting and forecasting, and finding efficient methods of targeting your consumers, So you achieve your objectives and maximise your campaign returns.
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4) Direct Number
You’ll get a direct number to reach your account handler whenever you need to plus their email address and other contact details.
5) Design
You’ll be guided on how to correctly
design,
set up and
scan test your coupons, work out correct
barcodes, and
minimise misredemption and
fraud. You’ll also find out how to increase the long-term value of your brand information with
data capture and
SmartPIN.
6) Reporting
In addition to the usual
end of month reporting, you can choose on-demand reporting through our on line campaign management software,
Promohub, or in depth bespoke
Insight reporting. There’s also the opportunity to have post-campaign evaluation to feed any information you’ve gathered from consumers into your next campaign to make it more effective.
7) Billing
You’ll be billed accurately and any credits to your account will be applied on time.
Hopefully, these 7 points meet your expectations of what the UK’s leading coupon services provider can do for you. If there’s anything you think we’ve missed, give us a call on 01536 400123 and let us know.