CARELINK

Instantly compensate consumers with personalised, home printable coupons.

Allow your Consumer Care team to choose the level of compensation with unique, personalised coupons delivered in real-time.

Features:

 

  • Integrates with CRM or standalone solution

  • Customisable design

  • PIN code technology to link coupons with individuals

  • Send coupons via email or Facebook

Benefits:

 

  • Immediately address consumer complaints

  • Reduce negative feedback on social media by timely response

  • All redemptions are traceable to the consumer

  • Save time and money on postage by emailing home-printable coupons

  • No need to stock pile printed compensation vouchers that may become obsolete

How it works - Low value coupons

1

Consumer complains to Consumer Care team

2

Complaint details entered into system

3

Team generates personalised coupon and sends instantly via email

4

Consumer receives instant compensation

How it works - High value coupons

1

Consumer raises serious complaint to Consumer Care team

2

Complaint details entered into system

3

Valassis fulfill with high value secure coupon and letter

4

Consumer receives coupon within two working days