Convert unhappy customers into loyal brand advocates with low cost complaint resolution
IMMEDIATELY ADDRESS COMPLAINTS
Recover from negative product experiences by delivering compensation in real time.
MEET YOUR CUSTOMERS’ NEEDS WITH FLEXIBLE COMPENSATION METHODS
Allow your Customer Care team to choose the level of compensation with unique, personalised vouchers they can choose to send via mail, email, social or unique links.
DRIVE ENGAGEMENT WITH PRODUCTS FOLLOWING RESOLUTION
Trace resolutions and redemptions to the consumer, giving you opportunity to cross-sell and upsell following complaint resolution.
Valassis' complaint resolution service allows you to convert customer complaints into strategic opportunities.
How it works
Our complaint resolution service allows you to instantly compensate consumers with personalised vouchers.
CUSTOMER COMPLAINT RECEIVED
Customer contacts customer care where the operator logs and resolves the complaint.
Customer receives personalised voucher via email, in the post or is re-imbursed via BACS or PayPal.
Encourage purchase and cross-selling with additional vouchers as part of your ongoing CRM strategy.