Our Services

Complaint Resolution

Convert unhappy customers into loyal brand advocates with low cost complaint resolution

A managed customer care solution
that helps deliver an excellent brand experience and convert customer complaints into strategic opportunities

IMMEDIATELY ADDRESS COMPLAINTS

Recover from negative product experiences by delivering compensation in real time.

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MEET YOUR CUSTOMERS’ NEEDS WITH FLEXIBLE COMPENSATION METHODS

Allow your Customer Care team to choose the level of compensation with unique, personalised vouchers they can choose to send via mail, email or unique links.

DRIVE ENGAGEMENT WITH PRODUCTS FOLLOWING RESOLUTION

Trace resolutions and redemptions to the consumer, giving you opportunity to cross-sell and upsell following complaint resolution.

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Difference

Valassis' complaint resolution service allows you to convert customer complaints into strategic opportunities.

LOW COST OPERATIONS
We enable you to remove data and processing costs from your operation by digitising processes through our platform.
CUSTOM BRAND EXPERIENCES
We can create personalized experiences to reflect your brand.
FLEXIBLE IMPLEMENTATION
We can integrate our solution with your CRM systems or provide our service as a standalone solution.
SCALABLE ACCESS
Our web based platform supports multi-language, multi-currency operations.

How it works

Our complaint resolution service allows you to instantly compensate consumers with personalised vouchers.

CUSTOMER COMPLAINT RECEIVED

Customer contacts customer care where the operator logs and resolves the complaint.

COMPENSATION ISSUED

Customer receives personalised voucher via email, in the post or is re-imbursed via BACS or PayPal.

FOLLOW-ON PROMOTIONS

Encourage purchase and cross-selling with additional vouchers as part of your ongoing CRM strategy.

Case Study

Household cleaning manufacturer relies on Valassis to enable effective complaints resolution across 19 markets

Learn more
Get strategic about complaint resolution
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